Return Policy

Return Policy

At WAVE Health, we stand behind the quality of our products and your satisfaction is our top priority.
If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery for items that are unused, unopened, and in their original packaging.
To initiate a return, please contact our customer support team at info@wave-health.com with your order number and reason for return.
Once your return is approved, we’ll provide instructions for sending the item back.

Refunds

After we receive and inspect your returned item, we’ll notify you about the status of your refund.
If approved, a refund will be issued to your original method of payment. Please allow 5–10 business days for the credit to appear, depending on your payment provider.

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange a product for the same item, email us at info@wave-health.com within 7 days of receiving your order.

Non-Returnable Items

For health and safety reasons, certain products—such as supplements, opened consumables, or digital items—cannot be returned once opened or downloaded.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged item).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Questions?

Our support team is here to help.
Email us anytime at info@wave-health.com and we’ll get back to you within 1–2 business days.